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DELIVERY INFORMATION

All orders are dispatched within the lead time indicated in the product details, if for some reason there is a delay with your order we will contact you.

Orders are delivered via secure courier and will require a signature upon delivery. All orders are fully insured by the courier or ourselves (please note once signed for delivery at your delivery address responsibility of ownership is then yours).

Orders over £100 + vat are delivered free to one UK address. International shipping rates are calculated based on the total shipping weight.

RETURNS INFORMATION

Our 14 Day Returns Guarantee

If, for any reason, your purchase does not match your artwork approval sign off, you can return it to us in its original condition and packaging within 14 days of the date you received it and we will issue a full refund for the price you paid for the item (see our refunds policy). Unless the item is faulty, we can not accept the return of products that have been used in any way.

This returns policy does not affect your statutory rights.

Returning a Damaged, Defective or Incorrect Item

If you receive a product that has been damaged in transit or is not what you ordered then you can return it to us for exchange or a full refund within 14 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself. We ask that you notify us of your intentions to return an item by email or phone (0800 043 1336).

Please send returns to the following address:

Event Caddie
Promotional Gifts & Clothing for Golf Tournaments
1A Marlborough House
Marlborough Street
Kidderminster
Worcestershire
DY10 1AY

When you make a return, to speed the process up, it is helpful a note accompanies your product as to the reason for return and a copy of the original invoice the product was dispatched with. We also recommend sending your goods by recorded post in order to track we have recieved the watch via the royal mail tracking website.

You have the right to return a faulty item within a reasonable period of time. If you need to return a faulty product to us, please contact us on 0800 043 1336 to discuss how to go about it. This does not affect your statutory rights.

OUR REFUNDS POLICY

When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the full amount that was paid for the item in the same form of payment, and account, originally used for the purchase. If we have agreed to refund the postal cost incurred returning a product to us, this will be done in the form of a cheque. If you have not received your refund within 7 working days, please contact us on 0800 043 1336 for assistance.

This refunds policy does not affect your statutory rights.


Testimonials

  • Just to let you know the umbrellas have arrived and they look great! Thanks very much for all your help and we will definitely look to use you again in the future events we have

    Lee Wright ( Happy Customer )

  • All the Event Caddie team are friendly, helpful and very efficient. I will definitely continue to use them for all future events and purchases

    Review from Lee Sparks - March 12 2015