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MOST ASKED QUESTIONS

Below is a list of the questions we are asked on a regular basis. If you are unable to find the answer below to a question please do not hesitate to call us on 0800 043 1336 or email enquiries@eventcaddie.com

Q. What is an origination charge?

Origination is a fee charged for the setting up and the creation of templates (Printing Screens/Embroidery Digitisation/Jacquards/Photo Etched Plates) to apply your logo in the correct format to the product. In the majority of cases origination charges for repeat orders are free or reduced for the same product and logo.

Q. How can I send my logo?

For your convenience we have installed a facility to upload your logo at the payment stage or if you prefer you can email your logo separately by clicking [here] and attaching your logo to the email.

Q. How will you make sure the colours are accurate to my logo?

Each colour in your logo will have a unique colour reference. The most common references are referred to as Pantone references for solid spot colours or CMYK for digital print. If you have these references please email these with your order, alternatively we will match the colours to your logo on the artwork proof.

Q. Can I check how my logo will look before production?

Each product has an artwork proof that is emailed to you for your approval prior to production. This will show you how your logo will look on the product to check for sizing and colours.

Q. What type of files do you accept?

Suitable files are high resolution PDF or vector based formats, either EPS or Adobe Illustrator. Our state-of-the-art graphics facility will deliver true and impactful reproduction of your logo, whether printed or embroidered.

Technical Requirements
A good clean copy of your logo is needed for the best results.

Please supply PMS or CMYK colour references if you have them, if not we will match as close as possible. Specific type styles should be clearly indicated. If specific fonts are to be used, please provide the font(s) or files that are converted to outlines.

Electronic Files:
For best results, follow these guidelines:

• Send complete files including all placed images and fonts.
• Send hard copy of what the finished artwork should look like.

Programs Supported:
• Adobe Photoshop – Adobe Illustrator – Adobe Acrobat

File Format:
• EPS – TIFF – JPEG – BMP – PDF



Removable Media:
• CD ROM – ZIP - USB

Once your artwork is drawn we will e-mail you a PDF of the product with an actual size version of your logo in position for your consideration to proceed.

Q. What are the Delivery Charges?

Orders over £100 + vat are delivered free to one UK address. Orders under the free delivery threshold are charged at £10 for secure courier and will require a signature upon receipt.

Costs for International orders are based on the final consolidated shipment weight and competitive rates can be confirmed by quotation.

Q. When will I receive my order?

Each product has the lead time noted on the product detail screen, in most cases this is 10 working days from approval of artwork excluding printed golf balls which are 5 working days. If your order is urgent please call us on 0800 043 1336 and we will check production.


Testimonials

  • Just to let you know the umbrellas have arrived and they look great! Thanks very much for all your help and we will definitely look to use you again in the future events we have

    Lee Wright ( Happy Customer )

  • All the Event Caddie team are friendly, helpful and very efficient. I will definitely continue to use them for all future events and purchases

    Review from Lee Sparks - March 12 2015